How is personal information collected?
NRMA Box Office is a preferential booking service offering priority seating tickets for Australian and worldwide events. The privacy of individuals, including our customers and clients, is of utmost importance to NRMA Box Office. This includes information or opinions about you that we collect and record which reasonably could be used to identify you.

In order to provide customers with a quality entertainment and ticketing service, NRMA Box Office offers customers the ability to purchase tickets through our call centre service and through the website, http://www.nrmaboxoffice.showbiz.com.au

It is through these services that NRMA Box Office may collect personal information about our customers. The information collection will occur at the time you make a purchase, or when you register as a NRMA Box Office member through our website.

What information does NRMA Box Office collect?
If you purchase tickets from NRMA Box Office, we need to collect personal information about you, including your name, address and telephone number.
This information is collected in case there is a need to contact you should an event be cancelled or to enable us to notify change of event details or replacement of lost tickets.

We may also need some of this information in order to process your payment if you pay by credit card online. Unless you tell us otherwise, personal information about you may be used from time to time for marketing and research purposes. If you would prefer that we do not use your information for purposes other than to complete your transaction, you should contact NRMA Box Office to advise us.
You can contact us to advise us of your preferences in regard to use of information, registration or subscription to our newsletter service using the contact details below.



Will NRMA Box Office release my information or offer its use to other parties?
NRMA Box Office will not sell, rent or trade personal information about you to or with third parties without your express permission.
NRMA Box Office may need to disclose some personal information about you in certain circumstances. For example, if your tickets are to be collected at a venue, NRMA Box Office provides some of your personal information (e.g. your First Name, Last Name) to venues in order to facilitate the collection of tickets, we require these organisations to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled.



Our Security
Before you can send confidential personal information or account information to us on the NRMA Box Office Web site, we require that a "secure session" is set up using Secure Socket Layer (SSL). Whenever we handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. We use a range of security processes to protect the confidentiality and security of your personal information.



Anonymous transactions
Where it is lawful and practicable to do so, customers may transact with NRMA Box Office without providing personal information. Customers wishing to purchase without providing personal information can make a cash transaction at NRMA Box Office. Please note, however, if we do not collect personal information about you at the point of sale, we will not be able to contact you in the case of an event cancellation or venue change, which may prove inconvenient to you at a later date.



Access and correction
Under the Privacy Act, you have a right to seek access to any information which NRMA Box Office holds about you. You also have the right to ask us to change or correct information about you, which is inaccurate, incomplete or out of date. If you purchase tickets from our website you are able to access or correct the personal information that NRMA Box Office holds about you by logging onto our website.

Full access and correction rights are now extended to non-website customers of NRMA Box Office. To provide you with access to personal information about you, NRMA Box Office would usually provide you with a printout of the relevant personal information from our databases. If you wish to access the personal information that we hold about you, please set out your request in writing, including your phone number, email address, and forward this to:



Customer Information and Privacy Coordinator
PO Box 547, Broadway NSW 2007.

In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified). NRMA Box Office will not charge you for the cost of providing this type of access to these records. If in the future we do propose to charge you, we will advise you of the relevant charge before we provide you with access.

If you wish to change personal information that is inaccurate or out-of-date, or discuss methods of access, please forward your request for access or correction our Customer Information and Privacy Coordinator using the contact details above.
NRMA Box Office's policy is to appraise and respond to any requests for access or correction within 14 days of receipt.



Cookies
Our sites use a cookie to store the order contents until you are ready to purchase, at which time the cookie is destroyed. Currently the booking process will not function unless you allow that cookie through your Options setting of your Internet browser.

Online privacy issues
The NRMA Box Office Privacy Policy as it applies to online or internet based privacy issues should at all times be read as forming part of the terms of use for our website. NRMA Box Office will handle personal information collected online consistently with the way that it handles personal information collected offline. We will only use personal information collected online to provide you with our products and services (eg to process your online purchases), to contact you in the case of an event cancellation or a change of venue, and for NRMA Box Office's marketing or research purposes where you have specifically agreed for us to do so. Other matters specific to NRMA Box Office's handling of personal information online are set out below.



Online collection of personal and non-personal information
NRMA Box Office will collect personal information online from customers when they register as a NRMA Box Office member or purchase through our website. As our website uses cookies, it is essential to ensure that your web browser is set to allow cookies. Most web browsers are set by default to accept cookies. If you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Please note that rejecting cookies will disable your browser from purchasing tickets from our website.



NRMA Box Office and links to other websites
The NRMA Box Office website may occasionally contains links to other NRMA Box Office or third party websites. These links are generally provided as a customer service and are for your convenience and information. When you access a non-NRMA Box Office website, please understand that NRMA Box Office is not responsible for the privacy practices of that site or for the content or products available through that site. We suggest that you review the privacy policies and terms of use for each site you visit before conducting business with or submitting personal information to those sites.

How to contact NRMA Box Office
NRMA Box Office reserves its rights to change its Privacy Policy at any time. We will at all times make available any information regarding our Privacy Policy to anyone who requests it, whether at our offices, or by use of our website.
For further information about privacy issues and the protection of privacy we suggest you visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au. If at any time you feel that NRMA Box Office is not complying with this Privacy Policy, or if you have other privacy concerns regarding our services or the manner in which we conduct our business as it relates to your privacy, please contact our Customer Information and Privacy Coordinator using the following contact details):

• by e-mail at NRMA Box Office
• by secure facsimile on (02) 9282 9800
• by letter to PO Box 547, Broadway NSW 2007
• in person, at our head office at Suite 301, 355 Bulwara Road, Ultimo